Frequently asked questions from our customers

General

Phone Booth

Meeting Booth

Delivery & Assembly

Payment

Sustainability

Return & Warranty

Why is mute-labs much more affordable than its competitors?

We are the price leader for office pods and achieve this by standardizing production, low margin planning and cutting out the middlemen. To put it simply, the booths come from us directly to you. Moreover, our direct to consumer model enables us to speak directly to our customers in case of questions, queries or repairs.

Do you also have a booth for 2 people?

No. Consciously not. The reason is that our QUATTRO, with a depth of 1.30 m, is only slightly larger than a two-person cabin should be. The additional 30 cm depth (compared to the SOLO) gives you the option of using our QUATTRO - if necessary - for four people. it is perfectly suited for two people to use.

Is there an Ethernet connection in the booths?

Yes and no. QUATTRO comes with an Ethernet port. The SOLO comes without. But it works great with WiFi and 4G/5G.

How good is the sound insulation?

Excuse me? If you want to put it in numbers, the booths keep out 41db (walls) and 37 db (door). To put it in practical terms, when you sit inside, the noise is so contained that it no longer distracts you and you can concentrate fully on your work.

How long can I sit in the booths?

If necessary, you could spend the entire workday in our booths. However, most of our customers use our telephone and meeting boxes more as a supplement to their normal workplace, so that you can have your peace and quiet for an important phone call or meeting. The telephone booth SOLO has one ceiling fan, the meeting box QUATTRO has two ceiling fans. The air volume is exchanged at least 1x per minute - fresh air is thus ensured at all times. In addition, the power supply for your equipment is optimally provided in both booths. So even longer meetings are no problem.

Do you have showrooms so I can test the booths live?

Of course! The link below takes you to our showroom page where you can book an appointment directly. Please note that our meeting booth QUATTRO is not on display in all locations. If the nearest showroom is too far away or you would like to see the meeting booth QUATTRO, we'd be happy to show it to you in a virtual demo.

Can I customize the booths?

Yes and no. We achieve our low prices through strict standardization. For orders of 30 phone booths and more, we can do customizations. If you'd like to discuss a special project, please contact us at any time.

Where are the booths manufactured?

The phone booth SOLO and the meeting booth QUATTRO are manufactured in Germany (with materials from Germany) according to highest quality standards in state of the art production facilities. This means short transport routes and less CO2 footfall in our supply chain.

What products do you offer?

We offer room-in-room solutions that can be set up cost-effectively and flexible. Our phone booth SOLO is for one person, the meeting booth QUATTRO for up to four people. Both booths have everything you need: Lighting, ventilation, a table and of course the sound insulating double walls.

Can I move SOLO around the office?

Sure. SOLO is as easy to assemble as it is to diesassemble. If the floor in your office is smooth you can simply put a blanket under it's feet and slide it around. CAUTION: It is important that you put something (a blanket!) under the feet, so they don't break when you push the booth around.

What tools do I need?

To assemble the phone booth SOLO, you need nothing more than an hex-wrench and a star screwdriver. We supply you with both at the same time.

Can I assemble SOLO myself?

Yes! 2 people with no setup experience can usually do it in 40-60 minutes. Our record is 6 minutes and 47 seconds. To make it easier, we also include assembly instructions.

How many boxes does SOLO come in?

SOLO comes in 3 boxes and is delivered to the office:

#1: Dimensions: 100*100*35 cm, weight: 55.5 kg
#2: Dimensions: 105*215*10 cm, weight: 87 kg
#3: Dimensions: 105*215*10 cm, weight: 85 kg

Do I need accessories for the phone booth?

The phone booth SOLO comes with everything needed for concentrated work: ventilation, lighting, table and of course sound insulating double walls. Optionally, there is a stool designed by mute-labs, which is adapted to the height of the table. Otherwise any stool with a seat height of approx. 75cm fits.

Can I move the QUATTRO in my office?

The meeting pod is not fixed or mounted to the ground or wall. Small rearrangements are possible, but it is not possible to move the QUATTRO around the office or above door steps. Please get in touch with us and we'll arrange a move with our technicians.

Can I assemble QUATTRO myself?

No. The assembly is carried out by our craftsmen and is invoiced in Germany at 800€. This ensures that your cabin really stands up like a 1 at the end. Self-assembly is not possible.

Do I need accessories for the meeting booth?

To make sure you are comfortable in the booths, we have a bench and a monitor holder for meeting booth QUATTRO. All products can be optionally added to the QUATTRO - but they also work without it.

How does the assembly work?

The phone booth SOLO is very easy to assemble. Our assembly instructions are very intuitive: two people without assembly experience can usually do it in 40-60 minutes. For the meeting booth QUATTRO a self-assembly is unfortunately not possible, because the assembly is much more complex. Therefore the assembly is done by our assemblers and will be charged at 600€ in Germany. This ensures that your booth stands perfectly in place.

Do you ship abroad?

Yes. We will ship to Switzerland, Austria, Italy, Spain, France, Belgium, Luxembourg, Denmark and Netherlands for delivery cost. The delivery cost is 300€ each for SOLO telephone booth, 500€ each for Switzerland. The assembly is charged with 300€ each, in Switzerland with 500€. For the QUATTRO, the cost of delivery is 700€ each, in Switzerland 1300€ each. For the assembly of the QUATTRO, will be charged another 800€. The delivery of our accessories is free of charge. For details just contact us. If your country is not listed, we will be happy to find a solution for you.

Is it possible to get the booths set up by mute-labs?

The assembly of the phone booth SOLO by our assemblers is optional and will be charged at 300€. For meeting booth QUATTRO, an additional 600€ is charged for the installation team due to the more complex installation, self-assembly is not possible for QUATTRO.

Is the delivery within Germany free of charge?

No. The delivery cost for the SOLO telephone box is 300€, for the QUATTRO meeting booth the delivery cost is 700€.

To where is the delivery made?

The booth will be deilivered to your desired space. So no annoying carrying to the 5th floor - that's all done by the shipping company.

How long are delivery times?

Delivery times are 3-4 weeks for the SOLO phone booth and 4-8 weeks for the QUATTRO meeting booth. We will be happy to arrange desired delivery dates in consultation with the shipping companies.

Can I rent or lease your phone and meeting booths?

No, quite the opposite. Buying is cheaper than renting. Not quite intuitive, but it is.

Why? The return logistics costs for a phone booth are extremely high. Once the office pod is unpacked and set up (and the packing material thrown away), it becomes expensive to retrieve. The components are delicate. They have to be individually packed for transport and also individually carried down and loaded by 2 people. In addition, a used phone booth can no longer be sold at its original price.

In short: The product phone booth is not suitable for rental. Companies that do offer rental, have to pass these costs on to the customer (YOU!) - and it shows in their prices. You will be lured with low monthly costs, but after 36-60 months you will realize that the costs exceed our unmatched price by double or even triple. Furthermore, there is a minimum rental period of 3 months, which simply surpasses our price. Lastly, there are extra penalties if the lease agreement is terminated prior to its expiration date. The promised flexibility is not really real - or at least VERY expensive.

What about discounts?

The price of the telephone booth SOLO is already 50% lower than the prices of our competitors. That is super. The other side of the coin is that we have little room for maneuver when it comes to discounts. Therefore, unfortunately, we do not give discounts for small quantities.

Why does mute-labs value "Made in Germany" so much?

We produce 100% in Germany for two reasons. On the one hand, this is the only way we can ensure our quality and processing standards. Secondly, the centrally located production leads to short delivery routes and a better CO2 balance.

Are the materials used sustainable?

To protect the environment, we avoid unnecessary plastic. The wood used comes from sustainable timber management and is certified according to the standards of the "FSC" of the "PEFC" and the new ISO 38200 : 2018.

What does mute-labs do for sustainability?

To do our bit for climate protection, we have launched the "One Booth - One Tree" campaign. We plant a tree for every phone box sold. Not in Brazil or Indonesia, but here in Germany, where we produce our office cubicles. To make sure that a tree is really planted for every box, we put on our rubber boots, picked up the shovel and planted the trees ourselves.

How does the 30-day money back guarantee work?

We are sure that you will like the SOLO telephone booth. However, if you are not 100% satisfied, we will take your booth back and refund you the full purchase price. The 30-day money back guarantee starts on the day of delivery and only applies to your first phone booth. You can find out more about our 30-day money back guarantee by clicking on the link below. Please note that the return policy only applies to the SOLO telephone booth, not the QUATTRO meeting box.

Is there a guarantee?

We give a 2-year guarantee on the booths. This covers all repair costs or replacement parts that are incurred due to manufacturing defects. You can find more detailed information about our warranty in our terms and conditions.

Frequently
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